Privacy Policy

1Information We May Collect

When you use our website or contact us, we may collect information that you voluntarily provide, such as:

• Name
• Phone number
• Email address
• Appointment or consultation details
• Information submitted through enquiry or contact forms
• Messages or information you choose to provide while communicating with us

When you submit an enquiry or appointment form, we use a third-party service to determine the general IP address associated with your submission, for security and fraud-prevention purposes. Our website does not currently use analytics or advertising cookies — see the Cookies and Analytics section below for details.

Please avoid submitting detailed or sensitive medical information through general website enquiry forms unless specifically requested through an appropriate channel.

2How We Use Your Information

Information collected through the website may be used to:

• Respond to your enquiries
• Process appointment or consultation requests
• Contact you regarding your request
• Provide information about our eye-care services
• Improve our website and patient experience
• Understand website usage and performance
• Maintain website security and prevent misuse
• Comply with applicable legal or regulatory requirements

We do not sell or rent your personal information to third parties.

3Health and Medical Information

Information submitted through this website does not automatically form a complete medical record and should not be considered a substitute for an in-person clinical consultation.

Any medical or health information collected as part of an actual consultation, diagnosis, treatment, or patient-care process may be handled separately in accordance with applicable healthcare, confidentiality, record-keeping, and data-protection requirements.

4Appointment and Contact Forms

When you submit an appointment request or contact form, the information provided may be used by Shanti Eye Tech and authorised personnel to contact you and assist with your enquiry.

Submitting an online appointment request does not necessarily mean that an appointment has been confirmed. Confirmation may be provided separately by the hospital or clinic team. We will use your details to respond to your request and confirm availability separately.

5Cookies and Analytics

Our website does not currently use analytics, advertising, or tracking cookies. We do not use tools such as Google Analytics, Google Tag Manager, Meta/Facebook Pixel, or similar services.

The Google Map embedded on our Contact page is provided directly by Google. Viewing it may cause Google to set its own cookies and collect information according to Google's own privacy policy; we do not control these third-party cookies. You can avoid this by not loading the embedded map and instead using the address details provided on the Contact page directly.

If we introduce analytics, advertising, or additional cookies in the future, this section will be updated to name the specific tools used, their purposes, retention periods, and how you can manage your preferences.

6Sharing of Information

We may share personal information only when reasonably necessary with:

• Authorised Shanti Eye Tech personnel
• Our website hosting and technology infrastructure providers
• The backend system used to record and manage appointment and enquiry submissions
• Google Sheets, used internally to log form submissions
• Google Maps, to display our clinic location on the Contact page
• Government, regulatory, judicial, or law-enforcement authorities when required by applicable law

We take reasonable steps to work only with service providers who process information for the purposes described in this policy.

7Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Users should therefore exercise reasonable care when providing information online.

8Data Retention

Personal information submitted through website enquiry or appointment forms is generally retained only for as long as needed to respond to your request, provide the service requested, maintain appropriate records for continuity of care, resolve disputes, or comply with applicable legal, regulatory, or accounting obligations.

We have not yet finalised specific retention periods for each category of website data. Information that is no longer required is deleted, anonymised, or otherwise handled in accordance with applicable requirements, and this section will be updated once specific retention periods are set.

9Your Choices and Rights

Subject to applicable law, you may contact us regarding personal information you have provided through the website, including requests relating to access, correction, updating, withdrawal of consent where applicable, or deletion.

To make such a request, email info@shantieyetech.com with your name, contact details, and a description of your request. We will aim to acknowledge your request promptly and respond after taking reasonable steps to verify your identity, in accordance with applicable law.

Certain information may need to be retained where required for legitimate healthcare, legal, regulatory, or record-keeping purposes.

10Third-Party Links

Our website may contain links to third-party websites or services. Shanti Eye Tech is not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11Children's Privacy

A parent or legal guardian should submit information for a child. We may request information needed to verify that authority where required.

If we become aware that personal information relating to a child has been submitted inappropriately, reasonable steps may be taken to address the matter in accordance with applicable requirements.

12Medical Disclaimer

Information available on the Shanti Eye Tech website is provided for general educational and informational purposes only.

Website content should not be used as a substitute for professional medical advice, examination, diagnosis, or treatment. Treatment recommendations can vary according to each patient's clinical condition and should be determined after evaluation by a qualified ophthalmologist.

If you are experiencing an eye emergency or sudden loss of vision, seek appropriate medical attention promptly rather than relying on website communication.

13Changes to This Privacy Policy

Shanti Eye Tech may update this Privacy Policy periodically to reflect changes in website functionality, operational practices, legal requirements, or the services we use.

The revised version may be published on this page with an updated revision date.

14Contact Us

For questions, concerns, or requests regarding this Privacy Policy or information submitted through the website, please contact: